Questions & Answers
Payment Information
How is the recipient reimbursed
đź’ł 1. Original Payment Method
• The most common method: Refund is issued back to the same payment method the customer used to place the order (e.g., credit card, debit card, crypto wallet).
• Timeframe: Usually 3–10 business days depending on the payment provider or bank.
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Can I be reimbursed through the original payment method?
Yes, we refund directly to your original payment method, including credit/debit cards and crypto wallets, unless otherwise requested.
How can I return an item?
Returning an item is simple and hassle-free. Just follow these steps:
1. Contact Us
Email our support team at support@[yourdomain].com within 14 days of receiving your order. Include:
• Your full name
• Order number
• Reason for return
2. Wait for Approval & Instructions
Once approved, we’ll send you the return address and any packaging instructions.
3. Ship the Item Back
• Item must be unopened, in its original condition.
• Use a trackable shipping method to avoid delays or lost returns.
4. Receive Your Refund
• Refunds are processed within 3–10 business days after we receive and inspect the item.
• Refund will be sent to your original payment method (card or crypto wallet).
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đź“Ś Note:
• Returns are only accepted on unopened products.
• Opened or used items are non-refundable due to safety and hygiene standards.
• If the return is due to an error on our part (wrong item, damaged), return shipping is covered by us.
Will I receive the same product that I see in the picture?
Yes — absolutely.
We guarantee that you’ll receive the exact product shown in the photos on our website. All images are of actual inventory or direct representations from our verified suppliers.
We never use fake or misleading images — what you see is exactly what you get.
Orders and Returns
How long will delivery take?
All orders are processed and shipped within 24–48 hours of payment confirmation. You’ll receive a tracking number as soon as your package is on the way.
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🛡️ Discreet & Tracked:
Every order is shipped in plain, unbranded packaging for your privacy and includes tracking info so you know exactly when to expect delivery.
